Installation - Access Is Denied

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Installation - Access Is Denied

Postby ChrisJones380 » Fri Jan 27, 2017 4:44 pm

Have just tried to install this software, have updated my net framework 4.5.1, yet when I try to install the software, I get the "access is denied"

Is there anything I can do to fix this issue?

Kind regards

Chris Jones
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Re: Installation - Access Is Denied

Postby Lars » Fri Jan 27, 2017 7:04 pm

Hi Chris,
Sorry to hear you are running into a problem like this-

I assume it is EditVoicepack XL version 5.3.1 you are trying to install - if not please let me know.

First of all, do you run an antivirus product? It appears Bitdefender is currently having a false positive on EditVoicepack. I have submitted the files to them but according to the email I got back they have a 72 hours response time.

I need the log files from the installation in order to provide assistance. I have documented the procedure to collect the log files here:
http://editvoicepack.com/support/collec ... log-files/
Lars
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Re: Installation - Access Is Denied

Postby ChrisJones380 » Sat Jan 28, 2017 7:23 am

Hi Lars, Thanks for the reply.

Yes, I was trying to install 5.3.1.

I've sent off the logs as you requested.

Kind Regards

Chris
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Re: Installation - Access Is Denied

Postby Lars » Sat Jan 28, 2017 7:11 pm

Hi Chris,

From the log file I see EditVoicepack is now installed successfully, but there appears to be an error in a Flight Simulator data file. Please try restoring the file according to these instructions:
http://editvoicepack.com/wp-admin/post. ... ction=edit
Lars
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Re: Installation - Access Is Denied

Postby ChrisJones380 » Sun Jan 29, 2017 10:43 am

Hi Lars,

I've just had a look in my control panel, and as you say, It looks like its installed, but searching all my hard drives for its folder has found nothing.

I can find my current older version of EditVoicepack, which is still working perfectly, but no evidence of the newer XL package.

As for the link you sent me, I cant seem to log on to it? What details should I be using.

Cheers

Chris
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Re: Installation - Access Is Denied

Postby ChrisJones380 » Sun Jan 29, 2017 1:44 pm

Hi Lars, Just to give you a quick update, I've somehow managed to install the software now, will keep posted as to how I get on with it.

Regards

Chris
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