cannot install editvoicepack 5.5.3.

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cannot install editvoicepack 5.5.3.

Postby maca » Sun Jul 09, 2017 6:05 pm

Hello,
I completely uninstalled version 5.5.1.
running downloaded set-up for version 5.5.3. and getting still the same error
0x800700e8.....
I tried everything / two recommended cleaning windows utilities from support page. bought and run Special uninstaller then also PC scan and Repair.
There are no signs of anything which would be left after uninstallation.... however if I want to install a new version still getting the same error.
Any idea ?
many thanks !

JM
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Re: cannot install editvoicepack 5.5.3.

Postby maca » Sun Jul 09, 2017 6:15 pm

just to add, I made also exclusion from antivirus checks... but the error prompt is still the same.
JM
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Re: cannot install editvoicepack 5.5.3.

Postby Lars » Sun Jul 09, 2017 6:35 pm

Please open a Windows Explorer Window. Then type:
Code: Select all
%temp%

in the address bar and press enter.

Locate files where the name starts with "EditVoicepack_XL", zip them up and email them to support@editvoicepack.com

Regards
Lars
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Re: cannot install editvoicepack 5.5.3.

Postby maca » Sun Jul 09, 2017 6:45 pm

.
Last edited by maca on Sun Jul 09, 2017 6:54 pm, edited 1 time in total.
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Re: cannot install editvoicepack 5.5.3.

Postby maca » Sun Jul 09, 2017 6:51 pm

I got it. and sent it to support e-mail address...
many thanks !
JM
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Re: cannot install editvoicepack 5.5.3.

Postby Lars » Sun Jul 09, 2017 7:05 pm

Thanks, I'll start digging into them - though I expect I won't finish today (getting bed time soon for an old guy like me) :)

It does look like the error occur when it tries to get admin rights, so can you please let me know:

1) Do you get the dialog where Windows ask if the installer can get admin rights to make changes to your system?
2) If you run the installer by right clicking and selecting "Run as administrator" do you get the exact same error?
- if not, please collect the new log file the same way you did for the files I already got.
3) What antivirus program are you running? It seems AVAST might be throwing a false alarm on EditVoicepack 5.5.3 so it might stop it- it happens now and then. :(
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Re: cannot install editvoicepack 5.5.3.

Postby maca » Sun Jul 09, 2017 7:21 pm

many thanks for support !
I run it by right clicking - as administrator and the error window is the same.
The set-up installer starts, then few seconds nothing and then the window with the error message.
Yes, I use Avast. I set up in exclusion the installer. I did the same also with previous versions....
JM
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Re: cannot install editvoicepack 5.5.3.

Postby Lars » Tue Jul 11, 2017 7:32 pm

As far as I can see on https://www.virustotal.com/ the 5.5.3 installer is not showing a false detection from Avast anymore, so please try it again.

I am not sure how you excluded the installer? The installer will unpack the MSI on disk and then launch a new process to do the actual installation. So if the exclusion was made based on file name or process name, it might not cover the launched install process.
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Re: cannot install editvoicepack 5.5.3.

Postby maca » Wed Jul 12, 2017 8:06 pm

tried again and this time ok.... many thanks !
JM
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