Cannot install EditvoicepackXL 5.5.3

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Cannot install EditvoicepackXL 5.5.3

Postby Hoang Le » Tue Jul 11, 2017 5:43 am

Hello,
I have just purchased 5.5.3 from simmarket, tried to install it and the installation was completed. However there were no files being installed, the folder isn't where it's supposed to be. Check the registry and indeed there is EditvoicepackXL in window registry but no files. Uninstall it and reinstall or repair doesn't work.
I tried 5.5.2 setup file from simmarket, same thing. Run as administrator, disable anti-virus.
Using Win10 with P3DV4.
Thank you,
Hoang Le
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Lars » Tue Jul 11, 2017 7:22 pm

Hi Hoang Le,

I have a few questions to try to find out what is happening.

1) Where do you expect the files to be?
2) Are you trying to change the install location? If so, please look in the default install location - maybe there is an error picking up the correct location.
3) Is there a start menu entry for EditVoicepack? If so, does it work.

/Lars
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Hoang Le » Tue Jul 11, 2017 8:04 pm

Hi,
1,2: I tried both change the installation path and the default one. None of the files are there.
3. No EditvoicepackXL in the start menu

Thank you,
Hoang Le
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Hoang Le » Tue Jul 11, 2017 8:08 pm

After click on install, the installation process goes very very quickly, 1 second at most so I'm predicting for some reason it didn't go through the actual installation process. It still show 'Installation Successfully Completed" screen.
Tried to repair and it shows this error
Image
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Re: Cannot install EditvoicepackXL 5.5.3

Postby puukart14 » Wed Jul 12, 2017 3:03 am

Hello All,

I'll second Hoang Le's post, I'm seeing the exact same thing on my computer while trying to install 5.5.3 (very quick initial install and the error code shown above when trying to repair the install). I've tried installing it in the default location and to my P3D SSD to no avail with no program folders and files located anywhere on my computer. I just did a fresh reset of my computer and am running Win10 64-bit.

Thanks,

Josh
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Lars » Wed Jul 12, 2017 8:14 am

Hi Josh,

1) Please let me know which antivirus software you use (if any)
2) Did you try the two utilities listed here: http://editvoicepack.com/support/

I will look into this as soon as I can.
Lars
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Hoang Le » Wed Jul 12, 2017 2:42 pm

Lars wrote:Hi Josh,

1) Please let me know which antivirus software you use (if any)
2) Did you try the two utilities listed here: http://editvoicepack.com/support/

I will look into this as soon as I can.

Hi,
1. I'm using Avast but I already tried to disable it when downloading and installing EditvoicepackXL.
2. The first time I install and uninstall it, it didn't let me uninstall and I have to use one of the 2 utilities "2. Fix installation/uninstallation problems." and then I can uninstall it. Already did the /scan in cmd and found nothing wrong in my system.
Thank you,
Hoang Le
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Lars » Wed Jul 12, 2017 7:21 pm

Please try installing 5.5.4 from here by right clicking and selecting "Run as administrator"
http://editvoicepack.com/wp-content/upl ... _5.5.4.zip

then collect the log files by:
1) Open a Windows Explorer window (not Internet Explorer)
2) Type the following in the address bar and press enter: %temp%
3) Locate files where the name starts with: EditVoicepack_XL
4) Zip them up and email them to support@editvoicepack.com

Thanks
Lars
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Hoang Le » Wed Jul 12, 2017 8:44 pm

Lars wrote:Please try installing 5.5.4 from here by right clicking and selecting "Run as administrator"
http://editvoicepack.com/wp-content/upl ... _5.5.4.zip

then collect the log files by:
1) Open a Windows Explorer window (not Internet Explorer)
2) Type the following in the address bar and press enter: %temp%
3) Locate files where the name starts with: EditVoicepack_XL
4) Zip them up and email them to support@editvoicepack.com

Thanks
Lars

Hi,
Thank you, it works! The installation was successfully and the program is in my hard drive now.
Do you still want the log file?
Cheers,
Hoang Le
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Re: Cannot install EditvoicepackXL 5.5.3

Postby puukart14 » Thu Jul 13, 2017 1:39 am

Lars wrote:Hi Josh,

1) Please let me know which antivirus software you use (if any)
2) Did you try the two utilities listed here: http://editvoicepack.com/support/

I will look into this as soon as I can.

Hi Lars,

At the moment I only use Windows Defender. I did run both of those utilities to no avail, that's why I finally created an account here and posted.

5.5.4 installed this time, but unfortunately I'm still unable to open the program. I made sure to even exclude the folder and .exe in Defender, but nothing changed. I've zipped the log files and will e-mail it to you shortly. I also noticed two errors in the Windows Event Viewer after trying to run EditVoicepack, I will screenshot them and also include it in my e-mail. Appreciate the support!

Josh
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Re: Cannot install EditvoicepackXL 5.5.3

Postby puukart14 » Thu Jul 13, 2017 4:26 am

puukart14 wrote:
Lars wrote:Hi Josh,

1) Please let me know which antivirus software you use (if any)
2) Did you try the two utilities listed here: http://editvoicepack.com/support/

I will look into this as soon as I can.

Hi Lars,

At the moment I only use Windows Defender. I did run both of those utilities to no avail, that's why I finally created an account here and posted.

5.5.4 installed this time, but unfortunately I'm still unable to open the program. I made sure to even exclude the folder and .exe in Defender, but nothing changed. I've zipped the log files and will e-mail it to you shortly. I also noticed two errors in the Windows Event Viewer after trying to run EditVoicepack, I will screenshot them and also include it in my e-mail. Appreciate the support!

Josh

Hello Lars,

I think I stumbled upon my issue. I noticed I was having a similar issue with starting another FS support program and on their forums it was suggested MSI Afterburner was the culprit. I updated it and all seems to be fine now. Appreciate the responses and help though!

Regards,
Josh
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Lars » Thu Jul 13, 2017 6:29 am

Great you found it.

I did run into the MSI afterburner issue before, but in that case it was not the installation that went wrong - it was starting EditVoicepack after installing that failed. So I did not suspect the two issues where connected.

Hopefully Microsoft or MSI get's it sorted out soon :)

/Lars
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Lars » Thu Jul 13, 2017 6:30 am

Hoang Le wrote:Hi,
Thank you, it works! The installation was successfully and the program is in my hard drive now.
Do you still want the log file?
Cheers,
Hoang Le

Great.

No, I do not need the log files now it works. But out of curiosity - do you also have MSI Afterburner?
Lars
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Re: Cannot install EditvoicepackXL 5.5.3

Postby Hoang Le » Thu Jul 13, 2017 3:59 pm

Lars wrote:
Hoang Le wrote:Hi,
Thank you, it works! The installation was successfully and the program is in my hard drive now.
Do you still want the log file?
Cheers,
Hoang Le

Great.

No, I do not need the log files now it works. But out of curiosity - do you also have MSI Afterburner?

Hi, I don't have the MSI Afterburner, I'm using Asus mainboard and EVGA graphic card.
Thank you for your support!
Hoang Le
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