Problem since P3D v4 install

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Problem since P3D v4 install

Postby may433 » Fri Jul 21, 2017 9:35 pm

I have successfully used EVP in both FSX and P3D v3 for some. I have just updated to P3d v4 and encountered a problem which results in the program not running at all. When I run the program as an administrator I get a pop up stating "Index was outside the bounds of the array" and asking me to either correct the error or specify the location of my Flight Simulator. As I have no idea how to fix the error I opted to specify the location of my Flight Simulator. I tried this twice with both FSX and P3d v4 and both times was presented with the message "index was outside the bounds of the array".

The error log contained the following:

System.IndexOutOfRangeException: Index was outside the bounds of the array.
at Bevelstone.EditVoicepack.DataModel.FlightSimInfo.NormalizePathName(String path)
at Bevelstone.EditVoicepack.DataModel.FlightSimInfo.GetFlightSimulatorInstances()
at Bevelstone.EditVoicepack.Client.BasicUI.ApplicationWindow.OnLoadedAndTelemetryInitialized()

I ran the Repair utility and received the message that it had been successful and to re-start my PC. This I did but when I tried to start EVP I experienced the same problem as outlined above.

I then tried to uninstall the program in the hope that a re-install might solve the problem. I was unable to do so and received the message:

"0x80070643 - Fatal error during installation". The log file is shown below. Do you have any advice on how I might solve this problem

======================== Log File ==========================

[32EC:25E4][2017-07-21T19:57:56]i001: Burn v3.11.0.1701, Windows v10.0 (Build 15063: Service Pack 0), path: C:\ProgramData\Package Cache\{56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d}\EditVoicepack XL.exe
[32EC:25E4][2017-07-21T19:57:56]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Bevelstone Production\EditVoicepack XL'
[32EC:25E4][2017-07-21T19:57:56]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d}\EditVoicepack XL.exe" -burn.filehandle.attached=556 -burn.filehandle.self=568 /uninstall'
[32EC:25E4][2017-07-21T19:57:56]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\John\AppData\Local\Temp\EditVoicepack_XL_20170721195756.log'
[32EC:25E4][2017-07-21T19:57:56]i000: Setting string variable 'WixBundleManufacturer' to value 'Bevelstone Production'
[32EC:0BCC][2017-07-21T19:57:56]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[32EC:0BCC][2017-07-21T19:57:56]i000: Setting version variable 'WixBundleFileVersion' to value '5.5.1.0'
[32EC:25E4][2017-07-21T19:57:56]i100: Detect begin, 2 packages
[32EC:25E4][2017-07-21T19:57:56]i000: Setting string variable 'NETFRAMEWORK45' to value '460798'
[32EC:25E4][2017-07-21T19:57:56]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[32EC:25E4][2017-07-21T19:57:56]i101: Detected package: NetFx451Redist, state: Present, cached: Complete
[32EC:25E4][2017-07-21T19:57:56]i101: Detected package: EditVoicepackPackage, state: Present, cached: Complete
[32EC:25E4][2017-07-21T19:57:56]i052: Condition '((VersionNT = v6.0) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.1) AND (ServicePackLevel >= 1)) OR (VersionNT >= v6.2)' evaluates to true.
[32EC:25E4][2017-07-21T19:57:56]i199: Detect complete, result: 0x0
[32EC:25E4][2017-07-21T19:57:58]i200: Plan begin, 2 packages, action: Uninstall
[32EC:25E4][2017-07-21T19:57:58]i000: Setting string variable 'WixBundleRollbackLog_EditVoicepackPackage' to value 'C:\Users\John\AppData\Local\Temp\EditVoicepack_XL_20170721195756_000_EditVoicepackPackage_rollback.log'
[32EC:25E4][2017-07-21T19:57:58]i000: Setting string variable 'WixBundleLog_EditVoicepackPackage' to value 'C:\Users\John\AppData\Local\Temp\EditVoicepack_XL_20170721195756_000_EditVoicepackPackage.log'
[32EC:25E4][2017-07-21T19:57:58]w321: Skipping dependency registration on package with no dependency providers: NetFx451Redist
[32EC:25E4][2017-07-21T19:57:58]i201: Planned package: EditVoicepackPackage, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[32EC:25E4][2017-07-21T19:57:58]i201: Planned package: NetFx451Redist, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[32EC:25E4][2017-07-21T19:57:58]i299: Plan complete, result: 0x0
[32EC:25E4][2017-07-21T19:57:58]i300: Apply begin
[32EC:25E4][2017-07-21T19:57:58]i010: Launching elevated engine process.
[32EC:25E4][2017-07-21T19:57:58]i011: Launched elevated engine process.
[32EC:25E4][2017-07-21T19:57:58]i012: Connected to elevated engine.
[0E44:0E58][2017-07-21T19:57:58]i358: Pausing automatic updates.
[0E44:0E58][2017-07-21T19:57:58]i359: Paused automatic updates.
[0E44:0E58][2017-07-21T19:57:58]i360: Creating a system restore point.
[0E44:0E58][2017-07-21T19:57:58]w363: Could not create system restore point, error: 0x80070422. Continuing...
[0E44:0E58][2017-07-21T19:57:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d}, resume: Active, restart initiated: No, disable resume: No
[0E44:0E58][2017-07-21T19:57:58]i326: Removed dependency: {56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d} on package provider: {725D5136-D14A-49AE-B77D-7E5B83BAFA97}, package EditVoicepackPackage
[0E44:0E58][2017-07-21T19:57:58]i329: Removed package dependency provider: {725D5136-D14A-49AE-B77D-7E5B83BAFA97}, package: EditVoicepackPackage
[0E44:0E58][2017-07-21T19:57:58]i301: Applying execute package: EditVoicepackPackage, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER="C:\Program Files (x86)\Bevelstone Production\EditVoicepack XL"'
[0E44:0E58][2017-07-21T19:58:00]e000: Error 0x80070643: Failed to uninstall MSI package.
[0E44:0E58][2017-07-21T19:58:00]e000: Error 0x80070643: Failed to execute MSI package.
[32EC:25E4][2017-07-21T19:58:00]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[32EC:25E4][2017-07-21T19:58:00]i319: Applied execute package: EditVoicepackPackage, result: 0x80070643, restart: None
[32EC:25E4][2017-07-21T19:58:00]e000: Error 0x80070643: Failed to execute MSI package.
[0E44:0E58][2017-07-21T19:58:00]i318: Skipped rollback of package: EditVoicepackPackage, action: Install, already: Present
[32EC:25E4][2017-07-21T19:58:00]i319: Applied rollback package: EditVoicepackPackage, result: 0x0, restart: None
[0E44:0E58][2017-07-21T19:58:00]i323: Registering package dependency provider: {725D5136-D14A-49AE-B77D-7E5B83BAFA97}, version: 5.5.1.0, package: EditVoicepackPackage
[0E44:0E58][2017-07-21T19:58:00]i325: Registering dependency: {56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d} on package provider: {725D5136-D14A-49AE-B77D-7E5B83BAFA97}, package: EditVoicepackPackage
[0E44:0E58][2017-07-21T19:58:00]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d}, resume: ARP, restart: None, disable resume: No
[0E44:0E58][2017-07-21T19:58:00]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{56cdd12b-4dbe-4751-b5be-c5e5d8b42e1d}, resume: ARP, restart initiated: No, disable resume: No
[32EC:25E4][2017-07-21T19:58:00]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
may433
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Posts: 6
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Re: Problem since P3D v4 install

Postby Lars » Sat Jul 22, 2017 6:50 pm

I am working on a solution. I expect a new release of EditVoicepack within the next 24 hours.
Lars
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Posts: 2026
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Location: Amsterdam

Re: Problem since P3D v4 install

Postby Lars » Sun Jul 23, 2017 7:25 am

Please try version 5.5.9 available here:
http://editvoicepack.com/try-and-buy/

Do not uninstall the old version manually - the 5.5.9 installer will do this for you.
Lars
FSOnline
 
Posts: 2026
Joined: Sun Mar 04, 2007 11:06 am
Location: Amsterdam

Re: Problem since P3D v4 install

Postby may433 » Sun Jul 23, 2017 8:41 am

Lars,

Thank you very much for such a prompt and positive response. That did the trick and everything is working fine now.

John
may433
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